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Policies

Please select a topic to view the details of our policies. Please call us if you don't find the information that you need.

Thank you for your interest in Grand Prix Auto.

Product Availability

Backorder Policy

Occasionally a backorder will happen, even with our large inventory. In situations like this, we make every effort to fill the backorder as soon as possible. If the backordered item happens to be part of a larger order that has already been shipped to you, we'll pay the handling on that backordered part. It is very important to us that you are completely satisfied with your entire order, every time. If you have any questions about your order, please contact us.

Warranty

WARRANTY

Purchasers understand and recognize that all parts and equipment, inventory and services manufactured and/or sold by us are exposed to many and varied conditions due to the manner in which they are installed and used. Purchasers and our store consciously desire to make their own bargain, irrespective of any court decision, and purchasers agree upon good faith and in consideration for being allowed to purchase from our store said parts or services. Purchasers expressly acknowledge and understand that we do not make any affirmation of fact or promise to purchase which relates to said parts, inventory, or services that becomes part of the basis of the bargain with purchasers. Nor do we make, or cause to be made, as a part of the basis of the bargain with purchasers any description or affirmation of fact concerning any sample or model of racing parts, and equipment inventory or service. As further consideration for purchasers using our racing parts and equipment any and all inventory and services, purchasers acknowledge that due to the differing conditions and circumstances under which all equipment and parts are installed and used, purchasers are not relying on our skill or judgment to select or furnish the proper part or equipment. Purchasers expressly affirm that they are relying upon their own skill or judgment to select and purchase suitable goods. We makes no warranties whatsoever, expressed or implied, oral or written, to purchasers. There is no warranty of merchantability made to purchases. We further exclude any implied warranty of fitness with respect to racing and equipment, any and all inventory, and service. It is expressly understood and agreed between purchasers and us that as part of the bargain between us and purchasers, and in consideration of doing business with each other, all purchasers take, select and purchase said racing parts, equipment, any and all inventory, or services from us "as is" and with "all faults" and we shall always provide purchaser with a full and complete opportunity to examine, at purchasers' leisure and convenience, any racing parts, and equipment, any and all inventory or services when purchaser contemplates purchasing from us. If, and in the event that purchaser expressly or implied cause representation, or statements or affirmations of fact contrary to this disclaimer of all warranties, expressed or implied, than purchaser agrees to indemnify and hold us harmless by any purchaser. Purchasers understand and agree that no officer, director, employee, or salesman of our store has any authority to make any statements contrary to the terms of this agreement. On the contrary,we disavow any statement contrary to what is herein above written.

Shipping Policy

Shipping

SHIPPING

Please make sure we have your shipping address accurate and complete on your order to ensure the quickest possible delivery time. Our goal is to ship all orders within 1-2 business days. Remember, all custom and made-to-order parts require additional lead-time for delivery. We ship FREE UPS Ground to all 48 contiguous States. Air Freight is used to Alaska, Hawaii and Puerto Rico and actual shipping costs will be charged. Depending on your parts requirements, we may need to choose to ship some products from our fulfillment center in the Midwest. All handling charges are based on the order value.  See Online Handling Rates for a breakdown of charges.  Your order will only be charged one low handling charge.  Expidited, overnight, two and three day air shipping is optional and actual shipping costs will be charged.  Oversize, overweight and items that require Common Carrier/Truck Shipments for domestic shipments require special handling.  The actual shipping costs will be charged for these items.   If your order requires Common Carrier/Truck Shipments, we will call you to schedule your delivery. IMPORTANT NOTE: Please be home in these cases at the scheduled time of delivery as re-delivery may apply to re-deliver. 

Parcel Damages in Transit - inspect your shipment upon arrival! Report any damage or shipping related breakage immediately to the carrier.

PLEASE NOTE:

UPS package travel times are based on business days!
This means that packages travel on Monday through Friday ONLY, not on Saturday or Sunday (except for Next Day Saturday Delivery, for which there is an extra cost). If you place your order before 12:00 p.m. EST on Friday and your shipment has a scheduled delivery time of two days it will arrive on Tuesday. If you place your order before 12:00 p.m. EST on Saturday, Sunday, or Monday and your shipment has a scheduled delivery time of two days it will arrive on Wednesday.

Pricing Policy

Pricing Guarantee

Pricing Guarantee

We Will Not Be Undersold! If you find a lower price on the same item in-stock at any competitor, let us know and we will make every attempt to match it. We will come as close as possible to be competitive. But be aware, sometimes our knowledge and experience many times more than makes up the difference in the perceived product value. Remember, we'll make sure you have everything you need to complete your project...we just don't want to make a quick sale! Our goal is to be a long-term supplier to you and also a continued resource for your motorsports project needs!

Sales Policy and Payment Options

Payments may be made with Visa, Master Card, Discover, or American Express. We do not accept C.O.D orders. In order to promptly process your order, please provide us with the correct billing information for the credit card you are using. Please provide the name as it appears on the credit card as well as the billing address for that card. Should there be a P.O. Box and Street address, please submit both addresses. Failure to provide the correct information will result in a delay in shipping your order. You will be contacted via telephone for additional information if we can not confirm security information. We apologize for this inconvenience but this measure is taken to ensure that no card used at our shop is flagged of fraud.

Sales Tax

We charge sales tax to customers that reside in our state.

International Sales

International Delivery and Handling Fee:

Foreign orders are classified as those shipping outside of the U.S., Canada, or U.S. territories. All foreign orders must be pre-paid and arranged directly with our store. Please contact us for processing of international orders.

International Delivery and Handling Fee:

A International Handling fee will be added to international shipments. This is non-refundable and it's the same no matter how much you order, so order more at once to save-we recommend double-checking to make sure you have gaskets, hardware, installation tools, and other accessories so you can get everything at once. This international handling fee is in addition to our regular fees.

Foreign Shipping:

You are responsible for all handling charges. Depending upon your location and size of the order, different shipping methods are available and you can obtain quotes for the various methods by contacting us. We do our best to provide you with economical handling rates without sacrificing quality or reliability.

All orders ship from our midwest location only. In the event of a backorder, your order will remain on a "Full Order Hold" until ALL items are in stock to save additional handling charges. If you wish to have the available items shipped and are willing to pay the separate charges, specify this at the time you place your order and we can accommodate your request. We can't ship hazardous materials in foreign orders.

Air Freight:

Air Freight shipping is similar to truck freight-it's reserved for oversized items and larger volume orders. Orders are shipped to the nearest international airport, where you are responsible for paying duty, tax, brokerage, etc. A door-to-door Air Freight service may also be available. Please fax or call us for more information on Air Freight orders.

Customs:

All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The invoice must reflect actual product prices for parts shipped. Customs duties and taxes will be billed to you by the shipping company at the time of delivery.

Ordering and Processing:

Please contact us using form on our contact page or call us.

Due to additional documentation and possible credit card verification, foreign orders may not ship the same day the order is placed. Foreign orders take an additional amount of processing time due to the necessary documentation that must accompany the orders. Additional information may also need to be obtained by our Credit Card Verifications department prior to shipping an order. We appreciate your understanding and we will ship your order as quickly as possible.

Return Policy

Return Policy

When will I get my refund?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 7 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How will my refund be given?

All refunds for orders paid with Credit Cards will be credited to the same card in which you placed the original order with. Orders paid using money orders, bank checks, personal checks or wire transfers will be refunded by a business check.

Exchanging a Broken or Incorrect Item

If you placed your order online, it's always helpful if you have your Order # and email address that you used when placing your order handy.

My parts arrived broken, what do I do?

You will need to contact our Customer Service Dept. Please have the Part # of the part that is broken ready to give to our Customer Service staff.

I received the wrong parts, what do I do?

You will need to contact our Customer Service Dept. Please have the Part # of the wrong item that you received, as well as the correct Part # that you need, ready to give to us.

I ordered the wrong part and need to exchange it!

You will need to contact our Customer Service Dept. Please have the Part # of the wrong item that you ordered, as well as the correct Part # that you need, ready to give to us.

Packing and Sending Your Return

How do I need to package my return?

All Items must be returned in the original packaging, packed inside another box (so that they may be re-sold). Packages will not be accepted for return if they are not packaged properly. You also need to include the Return Authorization # (RAN#), and any Department or Name given to you by our Customer Service Dept. Make sure that this RAN# and Dept/Name is marked clearly on the outside of the box.

How should I ship my return?

We suggest you use UPS or U.S. Postal Mail and insure your shipment for the full value to protect yourself against loss. All returns must be sent prepaid. No collect shipments will be accepted under any circumstances.

Privacy Policy

Privacy Policy

Shop with Confidence at our online store. We understand your concerns about online security and maintain rigorous standards to ensure your personal information is safe when you shop with us.

Your information is safe. Neither your name nor anything about you is sold or shared with any other company.

Privacy Policy

The following is our policy regarding the privacy rights of visitors to this website. We respect your right to privacy and your desire for a secure online shopping experience.

Information we collect and how it's used

- Aggregate Information
We collect aggregate information on visits made to our pages. This information helps us improve the content of our site.

- Other Information We Collect
When you purchase a product we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database.

We also collect e-mail addresses to inform our customers that we received the order, and to send notifications of special offers and promotions.

- About Children (Under 18)
For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

- Secure Shopping
We use an SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet.

- Disclosure of Information Policy
We never make your e-mail address available to any other company or organization. If you supply us with your postal address, you may receive periodic mailings. If you do not wish to receive such mailings, please let us know by calling or writing us using our contact form.
If you have supplied us with your postal address, we do not share your name and address with any companies.

- Need to make a change?
If you would like to change any of your transactional information in our database please feel free to contact us.

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